When will my order be shipped?
We usually ship orders within 1 to 7 business days.
Can I pick up the order in person?
You can pick up your order at Packeta pickup points.
When will my order arrive?
Orders are usually delivered within 24 to 72 hours from the day of dispatch.
We ship products within 1 to 7 business days.
How do I get free shipping?
Free shipping is available for orders over 49€.
Where can I find my shipment tracking number?
You will receive your package tracking number automatically by email from the shipping company once your order has been dispatched.
When will I receive my invoice?
The invoice will be sent after the successful delivery of your shipment.
What are the payment methods?
You can pay for your order using: Apple Pay, Google Pay, bank transfer, card payment, or cash on delivery.
How long does a bank transfer payment take?
Bank transfer usually takes 1–2 business days. After we receive your payment, a confirmation email will be sent to you.
Where can I find the invoice for my order?
Bank transfer usually takes 1–2 business days. After we receive your payment, a confirmation email will be sent to you.
How to return a product?
You can find the instructions for returning products on the Returns page.