Returns and complaints

We do not offer product exchanges. The return/complaint form must be included with the item; otherwise, we will be unable to identify the return or complaint. Returns and complaints are processed only after the item has been received and the official complaint procedure has begun. Once we receive your item, it will be inspected, and you will be informed about the outcome within 30 days of receiving the shipment. For any further information, please contact us at hello@heycase.eu.
COMPLAINT POLICY
14-day return policy

If you are not satisfied with your purchase, you may return the item within 14 days of receipt without giving a reason. Please send the item to the following address along with the completed return form: Doop trade s. r. o. P.O.BOX 9 01003 Žilina Slovakia

Form
30-day return policy

If you are not satisfied with your purchase, you may return the item within 30 days of receipt. Conditions for a 30-day return are: The item must not be used, It must be returned undamaged, in its original packaging, and with all included accessories (if any). Please send the item along with the completed return form to: Doop trade s. r. o. P.O.BOX 9 01003 Žilina Slovakia

Form
Complaint (Warranty claim)

Have you purchased a product that stopped working, is malfunctioning, or has developed a defect? Please carefully pack the product to prevent any damage during transport. We recommend sending the complete product, including all accessories originally included in the package. For identification, please include a form describing the defect or issue with the product. Send the item along with the completed complaint form to: Doop trade s. r. o. P.O.BOX 9 01003 Žilina Slovakia

Form